Orders & Payments
All customers will receive an order confirmation email. You can also track your order from the footer menu on the website by keying in your order ID and email address.
We currently accept credit card, online banking and atome only.
Please double check your email inbox or spam/junk folder for the confirmation email. If you still haven’t received it, please contact our support team at info@acelabs.my.
We highly recommend you to review your address information before placing your order. However, you still can reach out to us at info@acelabs.my for assistance before the parcel is shipped out.
We want all our customers to be happy with their purchases made online. If you are not satisfied with your purchase, please notify us within 7 days of delivery at: info@acelabs.my. For more information on our returns, read here.
Shipping
West Malaysia : RM6.50
East Malaysia : RM15.00
All orders will be delivered within 3–5 working days for West Malaysia and 5–7 working days for East Malaysia (excluding weekends and public holidays).
You will receive an email with the tracking number once your order is ready to be shipped.
Membership
ACELABS offers lifetime membership for members, where you can earn or redeem ACEpoints, as well as enjoy exclusive privileges. Click here for more information about our membership programme.
There is no expiry for the ACELABS membership.
Click here to register and you will receive a welcome gift voucher of RM10 off your first purchase with min spend of RM50 and above!
Every RM1 spent is equivalent to 1 ACEpoint earned.
We will send you the birthday voucher code via email on your birthday month. This code is only valid on your birthday month, and can be used for any online purchases through the website.
General
Since day one, one of the things that is extremely important to us is safety, which is why ACELABS made sure to create Lumiere Diamond for everyone. Yes, Lumiere Diamond products are suitable for all skin types, including sensitive and acne-prone skin! All ACELABS products are dermatologically tested to be non-irritating for all skin types. Our diamond powder is compliant with safety tests under USA’s Food and Drug Administration (FDA). ACELABS is also formulated without any harmful or trigger ingredients like parabens, alcohol, TEA, SLS, and SLES.
We would strongly recommend our star product: ACELABS Lumiere Rebalancing Diamond Drop. Based on reviews from Home Tester Club, 9 out of 10 women who tried Lumiere Rebalancing Diamond Drop agreed that their skin was brighter after just 14 days! One of the unique ingredients in this brightening ampoule is Probiotics & Prebiotics, which help to restore our skin’s good bacterial balance. This ampoule also contains Niacinamide, Micro-oil Particles and Hyaluronic Acid for intensive moisture. If there’s one product you need to try from the ACELABS Lumiere Diamond skincare range, this is it!
Yes, ACELABS Lumiere Diamond products can be paired with other products for AM and PM usage. In fact, our Cleanser and Essence is infused with Betaine Salicylate, which is great for exfoliation and hydration! Even when used on its own, ACELABS Lumiere Diamond skincare line can target most skin concerns.
However, if you would like to maximise the exfoliating effect, we suggest using it 2 to 3 times per week for utmost brightening and skin renewal performance. Daily usage of exfoliants with ACELABS Lumiere Diamond products is not recommended as exfoliating too frequently can weaken the skin.
You can find the expiry date printed on the product.
Absolutely yes, ACELABS products are safe to be used during pregnancy, and by everyone!